khela9's Privacy Policy

Introduction and Applicability

khela9 is a trusted online betting and casino platform for players in Bangladesh. This privacy policy ("Policy") explains how khela9 ("we", "us") collects, processes, stores, and protects the personal information of users ("you", "user") of our website khela9.lat and related services.

By registering on our platform or using any of our services, you are considered to have given your consent to this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

We take data privacy very seriously. Our goal is to ensure the highest level of protection for your personal information and to maintain complete transparency in this regard.

What Information We Collect

khela9 collects various types of information in order to provide our services. A detailed description of the information collected is given below:

2.1 Registration Information

Information you provide when creating an account:

• Full name and username
• Email address
• Date of birth (for age verification)
• Address and mobile number
• Preferred language and currency

2.2 Identity Verification Information

For identity verification to ensure safe and responsible gaming:

• Photo of national ID card or passport
• Proof of address documents (utility bill, bank statement, etc.)
• Proof of ownership of payment method

2.3 Financial Transaction Information

Information collected during deposits and withdrawals:

• bKash, Nagad, Rocket, Upay or bank account number
• Transaction amount and date
• Transaction reference number

2.4 Usage Information

Information collected automatically when you use our platform:

• IP address and device information
• Browser type and version
• Page view history and duration
• Gaming history and betting patterns
• Login time and location information

Use of Collected Information

khela9 uses your information only for lawful and specific purposes. We never use your information for other purposes without your consent.

3.1 For Service Delivery

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• Providing customer support
• Sending account-related notifications

3.2 For Security and Compliance

• Verifying identity and preventing fraud
• Complying with anti-money laundering (AML) regulations
• Ensuring responsible gaming
• Verifying age of 21+
• Detecting unusual activity to protect accounts

3.3 For Improvement and Personalisation

• Personalising the platform experience
• Recommending relevant games and offers
• Analysing data to improve service quality
• Communicating according to user preferences

Data Storage and Security

khela9 uses industry-leading security technology to ensure the protection of your information.

4.1 Encryption and Security Measures

• All data transmissions are secured with SSL (Secure Socket Layer) encryption
• Financial transaction data is stored with high-grade encryption
• Server access is strictly controlled and monitored
• Regular security audits are conducted
• Two-Factor Authentication is in place

4.2 Data Retention Period

We retain your information for as long as your account is active and thereafter for as long as necessary to fulfil applicable legal obligations. Financial transaction records are generally retained for up to 5 years.

After an account is closed, responsible gaming information and self-exclusion records may be retained for an extended period.

Sharing Information with Third Parties

khela9 respects the privacy of your personal information. Information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers to operate our platform. These include:

• Payment processors (bKash, Nagad, Rocket, Upay and banks)
• Identity verification service providers
• Technology and cloud service providers
• Game software providers (Pragmatic Play, Spribe, etc.)

These partners may only use information for specified purposes and are bound to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose information for legal reasons in the following cases:

• Under a court order or government directive
• At the request of law enforcement agencies in money laundering investigations
• In investigations of fraud or other crimes

Cookies and Tracking Technology

Our website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: Help remember your preferences such as language and notification settings.
• Analytical Cookies: Analyse site usage patterns to help improve the platform.
• Performance Cookies: Used to identify page loading times and technical issues.

6.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note that disabling cookies may affect the proper functioning of some features.

Your Rights Regarding Your Information

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of that information.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (exceptions apply where legal obligations exist).
• Right to Restrict Processing: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to receive your information in a standard format.
• Right to Withdraw Consent: The right to withdraw your consent at any time.

If you wish to exercise these rights, please contact us. We will respond to your request within 30 business days.

Age Limit & Minor Protection

khela9 strictly provides services only to those aged 21 or above. Allowing minors access to the gaming platform is completely against our policy.

• Every user's age is verified at the time of registration
• We do not knowingly collect any information from those under 21 years of age
• Any account suspected of belonging to a minor is suspended immediately
• Any information collected in such a case is securely deleted

If you become aware that a minor is using our platform, please notify us immediately.

Policy Changes

khela9 reserves the right to amend and update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A special notice will be displayed on the website
• The "Last Updated" date at the top of this page will be revised

If you continue to use our platform after the changes, it will be assumed that you have agreed to the updated policy. If you do not agree with the changes, you may request to close your account.

We recommend that you visit this page regularly and read the latest policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our privacy team is always ready to answer all your questions.

Your privacy is very important to us. We promise that every request you make will be considered sincerely and resolved in the shortest possible time. To learn more about our responsible gaming policy, please read the Responsible Gaming page.