khela9 Terms and Conditions

2 Account Registration and Management

You must provide accurate and up-to-date information to register successfully. The account rules are as follows:

• Only one account per person is permitted. If the same person opens multiple accounts, all accounts may be terminated and any deposited funds may be forfeited.
• Keeping your username and password confidential is your responsibility. You are solely responsible for any unauthorised use of your account.
• Accounts may not be transferred or sold to anyone else.
• If you notice any unusual activity on your account, notify our support team immediately.
• An account may be declared inactive after a prolonged period of inactivity (no transactions for 12 consecutive months).

3 Deposits, Withdrawals and Payment Methods

khela9 supports local payment methods for the convenience of Bangladeshi players.

• Minimum deposit: ৳200 (for all methods).
• Minimum withdrawal: ৳1,000.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Withdrawal time: Usually completed within 15 minutes to 2 hours.
• Withdrawal requests will only be processed to the same payment method used for the deposit.
• Large withdrawals may be temporarily held until account verification is complete.
• khela9 reserves the right to correct any erroneous transactions caused by technical faults or system failures.

If there is a delay in payment processing, contact us via 24/7 live chat or email for assistance.

4 Bonuses and Promotional Offers

khela9 provides various promotional offers and bonuses. The following terms apply to these offers:

• Welcome bonus: 120% bonus on your first deposit, up to ৳8,000. Example: a deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200; or a deposit of ৳14,000 earns a ৳8,000 bonus, giving a total balance of ৳22,000.
• Wagering requirement: The bonus amount must be wagered 10 times (10x) before any withdrawal.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirement is met.
• Multiple bonuses cannot be used at the same time unless the offer specifically states otherwise.
• Players are responsible for reading and understanding the bonus terms before claiming any bonus.
• Attempting to obtain bonuses through fraudulent means will result in account termination and forfeiture of all winnings.
• khela9 reserves the right to change, cancel or discontinue any bonus offer at any time.

5 VIP Program and Cashback

khela9 has four VIP tiers for regular and active players. A weekly cashback benefit is provided at each tier:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

VIP tier upgrades are determined based on a player's overall activity and loyalty. Cashback is generally credited to the account on a weekly basis. khela9 reserves the right to change VIP benefits and terms.

6 Prohibited Activities

The following activities are strictly prohibited on the khela9 platform:

• Money laundering or conducting transactions using illegally obtained funds.
• Using any software, bot, script or automated method to operate games or betting functions.
• Claiming to be another player or a khela9 staff member.
• Attempting to interfere with the security or functioning of the platform.
• Deliberately exploiting any system error or bug to gain an unfair advantage.
• Operating multiple accounts from the same IP address or device.
• Colluding with other players to influence betting outcomes.
• Spreading false, defamatory or misleading information about khela9.

Involvement in any of the above activities will result in immediate account termination, possible forfeiture of all deposited funds and winnings, and legal action where applicable.

7 Gaming Rules and Fair Play

All games on khela9 are conducted fairly and transparently. We use SSL encryption and secure technology.

• All game outcomes are determined by a random number generator (RNG) that is tested by a third party.
• If a technical fault occurs during a game, the bet for that round will be considered void and the stake will be refunded.
• If the internet connection is lost, the outcome of the ongoing game will be determined according to what is recorded in the system.
• khela9's decisions on game-related matters will be considered final.
• Any game-related complaint may be submitted to our support team.

8 Account Closure and Suspension

khela9 reserves the right to suspend or terminate accounts in the following circumstances:

• Breach of any provision of these Terms.
• Refusal to complete identity verification or submit required documents.
• Suspicious or fraudulent activity.
• Suspicion of money laundering.
• Account closure at the player's own request (self-exclusion).

You may also contact our support team at any time to voluntarily close your account or take a break. In such cases, any valid balance will be returned to your registered payment method.